Refund and Returns Policy – Presight.shop

At Presight.shop, we want you to love every purchase. But we also understand that sometimes an item may not work out — maybe it’s the wrong size, or you simply changed your mind. That’s why we’ve built a clear, fair, and beginner-friendly refund policy. Whether you’re shopping from Karachi, Lahore, or a smaller city in Pakistan, we’ve got you covered.

This policy explains everything you need to know about returns, refunds, and exchanges. Our goal is to make the process as simple and stress-free as possible.

Our Promise: Your Satisfaction Matters

Presight.shop operates as a dropshipping and reselling platform, which means we work with trusted suppliers to deliver amazing products to your doorstep. While we carefully check every item before it’s listed, we know that online shopping has its limits — you can’t touch or try the product beforehand. That’s why we offer a 7-day return policy for most items. We believe in treating our customers the way we’d like to be treated: with honesty and respect.

When Can You Request a Refund?

You can request a refund or replacement under these conditions:

1. Damaged or Defective Product

• If the item arrives broken, malfunctioning, or with physical damage.
• Please email us photos of the damaged product and packaging within 48 hours of delivery.
• We will issue a full refund or send a replacement — your choice.

2. Wrong Item Sent

• If you received a different product than what you ordered (wrong color, size, or model).
• Keep the item in its original packaging and contact us within 3 days.
• We will arrange return pickup and send the correct item or refund you.

3. Item Not as Described

• If the product significantly differs from the description or photos on our website.
• For example, if you ordered a wireless earphone but received a wired one.
• Contact us within 7 days for a full refund.

4. Change of Mind / Buyer’s Remorse

• We accept returns for change of mind, but the item must be unused, unopened, and in resalable condition with original tags and packaging.
• A 10% restocking fee may apply to cover shipping and handling costs.
• Buyer is responsible for return shipping charges.

Refund Timeframe and Process

We’ve made the refund process as smooth as possible. Here’s how it works step by step:

Step 1: Contact Us

Send an email to support@presight.shop with your order number, photos (if applicable), and a brief description of the issue. Our team usually replies within a few hours.

Step 2: Return Approval

We will review your request and send return instructions if approved. For local returns inside Pakistan, we may arrange a pickup or provide a nearby drop-off point.

Step 3: Ship the Item Back

Pack the item securely in its original box. Include all accessories, tags, and manuals. Once we receive the return at our facility, we’ll inspect it within 2-3 working days.

Step 4: Refund Issued

After inspection, we’ll process your refund. Money will be sent back to your original payment method:

• Credit/debit card: 5-7 business days (depends on your bank).
• Bank transfer / EasyPaisa / JazzCash: 2-3 business days.
• Store credit: If you prefer, we can issue store credit instantly — valid for future purchases at Presight.shop.

Which Items Cannot Be Refunded?

To keep everyone safe and follow hygiene standards, certain products are non-refundable:

• Underwear, socks, and swimwear (due to hygiene reasons).
• Personal care items like razors, makeup, and earrings.
• Digital products (gift cards, software, or downloadable items).
• Perishable goods (food items, if we ever sell them).
• Free gifts or promotional items — these cannot be returned or exchanged.

If you’re unsure whether your item qualifies, just email us — we’re happy to help.

Order Cancellations

You can cancel your order within 24 hours of placing it — before it is processed and handed to our supplier. After that, the order may already be shipped and cannot be cancelled. To cancel, email support@presight.shop immediately with your order number and “CANCEL” in the subject line. If cancellation is successful, we’ll issue a full refund within 3-5 days.

Exchanges: Size or Color?

If you need a different size or color, follow the same return process. Return the original item (as per policy) and place a new order for the correct variant. This is faster than waiting for an exchange, and we’ll refund the original item once it’s received. For defective items, we offer direct replacement without extra charges.

Why Trust Presight.shop for Refunds?

We know that refund policies can feel scary — especially when shopping from a new online store. Here’s why thousands of Pakistani shoppers trust us:

• Local support: Our team is based in Pakistan, speaks Urdu and English, and understands local concerns.
• Fast responses: We reply to refund emails within 12 hours (often quicker).
• No hidden tricks: We don’t make you jump through hoops. If the item is damaged, we refund — simple.
• Multiple refund options: Bank transfer, EasyPaisa, JazzCash, or store credit — you choose.

Your peace of mind is our priority. We’re not happy until you’re happy.

Frequently Asked Questions (Refunds & Returns)

1. How long does it take to get my refund?

Once we receive and inspect your return (usually 2-3 days), we process the refund immediately. Bank transfers and mobile wallets take 2-3 business days; credit cards may take 5-7 days depending on your bank.

2. Who pays for return shipping?

If the return is due to our mistake (damaged, wrong item, defective), we cover all shipping costs. If you changed your mind or ordered the wrong size, you will need to pay the return shipping fee. We’ll inform you before proceeding.

3. I lost the original box. Can I still return?

We recommend using the original box to keep the item safe during transit. If you don’t have it, pack the item securely in any sturdy box. However, if the product arrives damaged because of poor packaging, we may not be able to issue a full refund. So please pack carefully.

4. Can I return an item if I bought it on sale?

Yes, sale items can be returned under the same conditions — but only for store credit or exchange, not for a cash refund. Exceptions are made for damaged or defective sale items (you’ll get a full refund).

5. How do I track my refund status?

Email us at support@presight.shop with your order number and request an update. We’ll reply within hours and let you know exactly where your refund stands. You can also ask for a screenshot of the refund transaction if needed.

Need Help? Contact Our Support Team

If anything in this policy is unclear, or if you have a special situation, please reach out. We’re real humans, not bots, and we genuinely care about solving your problem.

Email: support@presight.shop

Response time: Usually within 2-4 hours, maximum 24 hours (Monday to Saturday).

You can also use this email to request a refund form, ask about an existing request, or get help with a return label. We’re here for you.

Final Thoughts: Shopping Without Worry

At Presight.shop, we built this refund policy with one thing in mind: your trust. We know that online shopping in Pakistan can sometimes feel risky, but we’re here to change that. Whether you’re in Karachi, Lahore, Islamabad, or a small town, you deserve a store that stands behind its products.

So go ahead — shop with confidence. And if something isn’t right, just email us. We’ll make it right.

Thank you for choosing Presight.shop. Happy shopping!

Last updated: March 19, 2026